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MODE OF PAYMENT:

Payments can be made through all major credit and debit cards and also through net banking.

ORDER PROCESSING/DELIVERY/DELIVERY CHARGES:

Goods are usually sent by courier service within 3 to 4 working days to the delivery address mentioned on the order.  In case there is likely to be any delay in despatch you will be informed in advance.
 
Custom made items may take longer.
 
The estimated date of delivery will be mentioned on each order.
 
Delivery charges will be charged depend on the weight and size of your order.
 

Once you check out before payment you will see the costs.

CANCELLATIONS AND REFUNDS:

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole decision, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by us. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

You may inform us that you wish to refuse a purchase within 5 days on receipt of the product.  You may send us an email to maroma@maroma.com of the cancellations by email.

The goods should be returned undamaged, unopened and in the original packaging within 5 working day of this notification.  You should send a copy of the invoice or delivery note and a covering letter indicating your full account number with the returned goods.

Cancellation is not possible for goods that have been made especially for you (custom made products). In the event of an order cancellation, Maroma will refund, within 30 days of receipt by Maroma of the returned product, any sums paid, minus the direct delivery costs (transport and order handling costs). Carriage for the return of the goods is payable by the purchaser. Maroma refunds carriage costs only if the purchaser did not receive the product that was ordered or if the product arrived damaged. Maroma can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by you.

DEFECTIVE GOODS:

We take great care in the manufacture and packing of our products. However should you have cause for complaints please send this to our Customer Care section via email at maroma@maroma.com with the details. We will get back to you on what to do within 2 working days.
 

This should be done within 7 days of receipt of the order, with a photo of the damaged article.

Free shipping in India for order value Rs. 500 or more.

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