Returns & Refund Policy

If any product is received in damaged condition, please send us a photo as soon as you receive the product.

Once we received the photo and the details below, we will process either the replacement or the refund.

What we require:

Please write to us within 48 hours of receiving the damaged product at with the following details:

* Invoice number

Details of your request or complaint,

Clear photos or videos showing the damaged product. The photo should show clearly the damage along with Batch details,

Batch number

Indicate exchange or refund

We do not accept exchange or refunds for any other reason except product damage.

Refunds are processed within 7-10 business days after receiving the returned item.

Refunds are issued to the original payment method used for the purchase.

Goods and services tax (GST) is non-refundable and will be deducted from the total refund amount. Maroma reserves the right to refuse refunds for items that do meet the above criteria or do not meet the return eligibility criteria.